Privacy Policy

Please read this notice carefully.

By accessing this Websites you accept this “Privacy Policy”. If you do not agree to this policy, do not proceed further to web pages of this Website. This privacy policy may be updated from time to time. We therefore ask you to review this document on regular basis. The last line of this policy below indicates when the policy was updated.

Who is Neuron?

Neuron is a Third Party Administrator (TPA) duly licensed to provide specialized integrated management and technology solutions in the field of health insurance management and administration.

What is the purpose and the scope of this Statement?

We as Neuron are committed to safeguarding the personal data that we have received from users. Accordingly, Neuron has developed this statement to describe how and what type of data will be collected and /or used from users of this website and the purposes for which Neuron may use such data. This policy applies to the personal data collected through this website and used by Neuron. Neuron also outlines reasonable precautions which are taken to keep your data secure.

What personal data will be collected?

When you visit this Website, our web server automatically records details about your visit (for example, your IP address, the type of browser software used, This section of website pages that you actually visit including the date and the duration of your visit).
In addition, we can collect and use various types of the personal data including but not limited to Full name, Gender, Contact details (address, e-mail address, phone/fax number),Age / date of birth, Nationality, Marital status, Occupation, Language, Physical and Psychological health conditions, medical reports , death certificates, medical claims history, details of physical and psychological health or medical conditions and bank account details.

How will we obtain and use your personal data?

We receive your personal data from you directly or from any third party including but not limited to employer, policy sponsor, brokers , business partners, insurers, medical providers, fraud prevention agencies , investigators, Regulators search information providers, intermediaries or delegated authorities.
We will use your personal data with your express consent unless applicable laws and regulations do not require us to obtain your express consent,.
We can use your personal data for a number of purposes including but not limited to:

  1. For Insurance Claims Management
  2. For technical administration and research & development
  3. For customer and user administration and marketing,
  4. To inform you about our services and products, and
  5. Fraud, Money Laundering and Terrorist Financing prevention and detection,
  6. Meet any legal obligations (e.g., tax, accounting and administrative obligations).

For the purposes indicated above we will Use your personal data based on our legitimate interests and/or to comply with our legal obligations. These legitimate interests and/or legal obligations include the following reasons for the processing of your personal data without your express consent:

  1. For the performance of the purpose if the processing is necessary to perform the contract or if you request the processing in order to enter any contract.
  2. For the protection of your vital interests or the Compliance with a legal obligation to which you are subject.

Who will have access to your personal data?

We will ensure that your personal data is processed in a manner that is compatible with the purposes indicated above.
For the stated purposes, your personal data may be disclosed to the following parties who operate as third party data controllers:

  • Health Insurance Regulators
  • Your health insurance company
  • Healthcare Providers within your network.

Finally, we may share your personal data to meet any legal obligation, including to the relevant ombudsman if you make a complaint about the product or service we have provided to you.

Where will my personal data be processed?

Your personal data may be processed inside Neuron by the parties specified above, subject always to contractual restrictions regarding confidentiality and security in line with applicable local data protection laws and regulations. We will not disclose your personal data to third parties who are not authorized to process them.

What are your rights in respect of your personal data?

Where permitted by applicable law or regulation, you have the right to:

  • Access your personal data held about you and to learn the origin of the data, the purposes and ends of the processing, the details of the data controller(s), the data processor(s)and the parties to whom the data may be disclosed,
  • Withdraw your consent at any time where your personal data is processed with your consent,
  • Have us update or correct your personal data so that it is always accurate,
  • Have us delete your personal data from our records if it is no longer needed for the purposes indicated above but only after the retention period (10 years or any longer term required by the applicable Law),
  • Request that your personal data will be restricted from processing in certain circumstances, for example where you have contested the accuracy of your personal data, for the period enabling us to verify its accuracy,
  • Obtain your personal data in an electronic format,
  • Express any concern you have about the use of your personal data.

How long do we keep your personal data?

We will retain your personal data for Ten (10) years from the receipt of your data or for any longer term required by the applicable Laws. We will not retain your personal data for longer than necessary and we will hold it only for the purposes for which it was obtained.

How often do we update this privacy notice?

We regularly review this privacy notice. This privacy notice was last updated on Dec 2019.